Who We Are

StreamNextPlusFlash operates as a predictive financial AI analytics provider based in Malaysia. When you work with us, you're trusting us with information that matters to your business. We don't take that responsibility lightly.

Our registered address is 8-4-5, SUNNY POINT, Jalan Batu Uban, 11700 Gelugor, Pulau Pinang, Malaysia. We're subject to Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA), which guides how we manage your information.

Information We Collect

We gather different types of information depending on how you interact with our services. Here's what that looks like in practice:

When You Contact Us

• Your name, email address, and phone number from inquiry forms
• Company information when you're reaching out for business services
• Details about your specific analytics needs or questions
• Communication preferences and how you'd like us to follow up

During Service Delivery

• Financial data sets you provide for our analytics work
• Business context and goals to ensure our analysis is relevant
• Technical specifications about your existing systems
• Feedback and results from implemented recommendations

Website Usage Information

• Pages you visit and how long you spend on each section
• Your general location (city level, not specific addresses)
• Device type and browser information to improve site performance
• Referral sources that brought you to our website

How We Use Your Information

Everything we collect serves a specific purpose in delivering better service to you. We're not in the business of collecting data for its own sake.

• Responding to your inquiries with relevant, helpful information
• Customizing our analytics approach based on your business context
• Sending you reports, updates, and recommendations related to your projects
• Improving our website experience based on how visitors navigate our content
• Maintaining records for business continuity and quality assurance
• Complying with Malaysian financial and business regulations

Information Sharing

We don't sell your information to third parties. That's not our business model, and it wouldn't align with the trust you place in us when handling sensitive financial data.

When We Might Share Information

• With cloud service providers who help us securely store and process data (all bound by strict confidentiality agreements)
• When required by Malaysian law or regulatory authorities
• If you explicitly request us to share information with your other service providers
• In the unlikely event of a business transfer, with appropriate protections in place

Any third parties who handle your information on our behalf are carefully vetted and contractually required to maintain the same level of protection we provide.

Your Rights

Under Malaysian data protection law, you have several rights regarding your personal information. These aren't just legal requirements for us – they're practical ways you can maintain control over your data.

To exercise any of these rights, just send us an email explaining what you need. We'll respond within 21 days and won't charge you for reasonable requests.

Data Security

Given the nature of financial analytics, security isn't just important to us – it's essential. We've built our data handling practices around industry standards that financial institutions use.

Technical Protections

• Encryption for data both in transit and at rest using AES-256 standards
• Multi-factor authentication for all team member access
• Regular security assessments and vulnerability testing
• Automated backup systems with secure, geographically distributed storage

Operational Security

• Limited access on a need-to-know basis for specific projects
• Regular team training on data protection and security best practices
• Incident response procedures for any potential security concerns
• Physical security measures for any equipment that processes client data

Data Retention

We keep your information only as long as necessary to provide services and meet our legal obligations. This varies depending on the type of information and your relationship with us.

• Active project data: Retained during the project period plus two years for follow-up support
• Communication records: Kept for three years to maintain service continuity
• Financial and business records: Retained for seven years as required by Malaysian business law
• Website usage data: Automatically deleted after 26 months

When data reaches the end of its retention period, we securely delete it using methods that make recovery impossible.

International Data Transfers

While we're based in Malaysia, some of our cloud infrastructure and backup systems may involve servers in other countries. When this happens, we ensure appropriate safeguards are in place.

• All international transfers comply with Malaysian PDPA requirements
• Service providers must meet equivalent data protection standards
• Contractual protections govern how your data can be accessed and used
• Regular audits ensure these protections remain effective

Policy Changes

We review and update this policy regularly to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you directly if we have your contact information.

Minor updates (like clarifications or formatting changes) will be posted here with an updated date. We recommend checking this page occasionally if you're a regular client or visitor.